Envirolet Order Terms & Conditions
By placing your order you agree to the following Order Terms & Conditions.
All Envirolet® Composting Toilet Systems by Sancor include to following limited warranty:
Lifetime Warranty on the body of the Envirolet® System
5-Year Warranty on all electrical components
5-Year Warranty on all internal components
Refer to warranty card for complete warranty details. Envirolet® has the longest warranty in the composting toilet industry.
ORDER TERMS & CONDITIONS
Within to 3 days from time of order, any Envirolet® order may be cancelled for any reason without any cancellation charge. After 3 days and prior to shipping of your Envirolet® order, a 7.0% order cancellation and administrative charge shall be applicable. Any Envirolet® order cancelled by customer during shipping and prior to delivery to customer shall be subject to a 15.0% cancellation and restocking fee plus all “to and from” delivery charges.
UP TO 30 DAYS REPLACEMENT & RETURNS
Your Envirolet® toilet system(s) (“Envirolet”) is built with quality component parts. Upon delivery, if you are not completely satisfied, then you can, within 30 days, either return your Envirolet® to Sancor Industries Ltd. for a new system replacement at no additional charge or you can receive a refund of your purchase price based on the following terms and conditions:
Within 30 days of delivery of your Envirolet® toilet system(s) (“Envirolet”), provided your Envirolet® has not been installed or used, and if you are not completely satisfied with the quality, then you can return your Envirolet® for a “new” Envirolet® replacement at no additional charge.
After shipping and within 30 days from date of delivery you can return your Envirolet®, provided your Envirolet has not been installed or used, for a refund of your purchase price less a 25.0% restocking fee and plus all “to and from” shipping and handling charges. Envirolet® returns must be in original condition and carton(s), (otherwise charges will apply) for inspection and approval to our designated return(s) warehouse only.
No Envirolet® will be accepted for return and/or refund after 30 days from date of delivery. No return or refund will be accepted for return of any service part(s) or item(s) order after 5 days of delivery. A 25.0% restocking charge will apply on all service part(s) or items returned within 5 days of delivery plus any “to and from” shipping and handling charges.
NO RETURNS ON INSTALLED OR USED ITEMS
We sell new and unused sanitation products. No return or refund will be provided for any system(s), part(s) or item(s) that have been installed or used, without exception.
“ON HOLD” ORDERS
Any Order placed "On Hold" by a Customer requesting a delayed delivery or pick-up date or for any other delayed delivery reason and subsequently cancelled by the Customer is subject to a cancellation charge of 15% of Order amount within 30 days of the Order date. There is no cancellation and/or no refund of any "On Hold" Order after 30 days from date of Order.
There is a seven (7) day price protection policy. If within seven (7) days there is a lower advertised price for the a complete Envirolet® Composting Toilet System the difference will be provided to customer in form of “gift certificate” that is good for future purchases. System parts, accessories and shipping & handling are not included.
REPORT SHIPPING DAMAGE OR MISSING ITEMS WITHIN 24 HOURS OF DELIVERY
Your assistance is required to help us reduce shipping costs to all customers. It is important that you inspect your Envirolet® toilet system upon delivery for any shipping damage or missing items and notify Sancor Industries Ltd. within 24 hours of delivery, otherwise you may be held responsible.
Some shipping carriers refuse responsibility or liability for shipping damages after 24 hours of delivery. Under no circumstances shall Sancor Industries Ltd. be responsible for any Envirolet® shipping damages or any missing item(s), if Sancor is not notified within seven (7) days of any delivery.
How to inspect
Examine outside of shipping carton and open carton to inspect contents to complete proper inspection.
RETURN AUTHORIZATION NUMBER (RAN)
For any return(s), customer must notify Sancor Industries Ltd. and receive from Sancor a return authorization number (RAN) prior to any Envirolet®, service part(s) or item(s) return.
No Envirolet refund will be provided for any of the following conditions: custom order, installment payment plan, customer requested “hold for pick-up” order or customer requested deferred delivery date order, company purchase order, unauthorized return (no RAN) and/or if Envirolet®, service part(s) or item(s) has been installed and/or used.
Outside of the United States, Canada or Europe or for large sum payments, payment for completion of order may be required to be completed via bank wire, bank transfer or check. We will contact you if this is the case.
Contact Sancor Industries Ltd. for assistance:
Sancor Industries Ltd.
1-320 Marwood Drive
USA Toll-Free 1-800-387-5126
Canada Toll-Free 1-800-387-5245
Telephone +1 416-299-4818
Fax +1 416-299-3124
Envirolet USA / Sancor Industries Ltd.
1-320 Marwood Drive, Oshawa, Ontario, L1H 8B4, CANADA
Copyright © 2021 Sancor Industries Ltd. All Rights Reserved.
Envirolet is a registered trademark of Sancor Industries Ltd.
All prices are in USD.